From strangers to brand fans

Architect your journey

We design customer journeys that turn strangers into buyers, and buyers into superfans

We do more than optimise your marketing channels. We design loyalty-focused customer experiences that grow your brand
At Dots & Dopamine, we connect your customer data, marketing automation and loyalty strategy to build journeys that feel relevant, personal and worth coming back for.

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Our expertise

At Dots & Dopamine, we help you unlock the full potential of your marketing automation, customer data and loyalty strategy – all tailored to your goals. Whether you need a smarter setup, more impact from your tools, or a full strategic reset, we’ve got you covered. From spotting quick wins to rolling out powerful, long-term solutions, we work alongside your team to turn customer journeys into true brand love. All with ongoing support, so you can focus on what matters most: growing your business and building lasting relationships.

Marketing Automation

Create meaningful customer journeys that feel personal – not programmed.

We don’t just automate for efficiency. We craft customer-first marketing automation that resonates on a human level – powered by AI, real-time data and a deep understanding of behaviour, needs and intent. From first interaction to long-term engagement, we build journeys that connect and convert.

  • Build journeys based on real behaviours, emotions and intent – not just triggers.

  • Use AI-powered personalisation, predictive models, product recommendations and conversational AI to scale relevance.

  • Activate journeys across all touchpoints with a true omnichannel approach – from email and web to mobile, social and beyond.

  • Drive tangible business results by improving retention and increasing engagement.

Customer Data

Turn messy data into your most powerful marketing asset.

We help you create a rich, unified 360° customer profile by combining behavioural, transactional, psychographic and attitudinal data. The result? Actionable insights your marketing team can use – no tech dependency, no IT bottlenecks. Just clean, structured data that empowers you to hyper-personalise at scale, segment smarter, and make confident decisions across every channel.

  • Get a clear, unified view of your customers – ready for activation, not just analysis

  • Target smarter with segments based on real behaviours, preferences and intent

  • Enable your team to act on data without needing technical expertise

  • Build a future-proof data strategy that supports personalisation and growth

Loyalty

Turn occasional customers into loyal fans through experiences that stick.

We help you build loyalty strategies that go beyond transactions – combining data, emotion and timing to drive repeat engagement. Whether it’s perks, personal moments or smart nudges, we help you create meaningful interactions that strengthen brand connection and grow value over time.

  • Reward more than purchases with tailored experiences that build emotional loyalty

  • Encourage repeat behaviour with well-timed triggers and relevant perks

  • Increase retention and average order value with strategies based on real loyalty drivers

  • Make loyalty part of the full journey – not just an add-on at checkout

Strategy & consultancy

Evolve towards Unified CX that makes your brand stand out.

We help brands move beyond fragmented experiences by shaping strategies rooted in what today’s customers truly expect – to feel seen, heard and valued. From audits to roadmaps, we guide your evolution toward customer experiences that connect and convert across data, automation and loyalty.

  • Gain strategic clarity with expert support across automation, data and loyalty

  • Identify quick wins and long-term opportunities through audits and deep analysis

  • Prioritise what really moves the needle – no fluff, just impact

  • Co-create smarter journeys with a sparring partner who challenges, guides and elevates your team

 

Why it works

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We help your brand speak in one voice

From inbox to Instagram to in-store, we ensure every customer interaction feels like part of the same conversation. Consistency is what makes a brand memorable. We help you achieve that across every touchpoint.
data

We turn insights into action 

We don’t just collect data, we use it to drive real results. From A/B tests to smart segmentation, we help you uncover what matters and activate it fast. Because the best customer experiences are built on understanding, not assumptions.
tools

We architect, build and scale

We handle the entire journey, start to finish. From the first strategic blueprint to ongoing optimisation, we’re hands-on. No handovers, no siloed teams; just one partner who grows with you.
person

We are customer first. Not tech first

We put people before platforms. That means every decision we make starts with your customer in mind, not just the latest shiny tool. We help you select and use the tech that supports real, human experiences.
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    Ready to grow loyalty instead of clicks?

    Let's turn more strangers into lifelong fans.

    Let's architect your journey