CX Lab

The CX Lab is where strategy, technology, and customer experience come together. From expert blog articles and real-world business cases to in-depth white papers, we explore the latest trends in marketing automation, customer data, and personalisation. At Dots & Dopamine, we believe exceptional CX isn’t just built—it’s tested, optimised, and perfected. Dive in, get inspired, and take your marketing to the next level.

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Why Customer Feedback Matters More Than Ever

blog article

Retail success starts with listening. Use customer feedback to improve, connect, and keep shoppers ...

Harness the Power of Technology: Transforming Retail Experiences

blog article

Discover how retailers can use AR, VR, mobile apps, and AI to create unforgettable shopping ...

Create Memorable InStore Experiences Elevating Customer Engagement

blog article

In a world brimming with digital convenience, the in-store experience remains a powerful ...

Personalisation Is a Must: How Retailers Can Get It Right

blog article

In a world of infinite choice, personalisation is how you stand out. It’s not magic (though it can ...

How to Delight Consumers in Retail: The CX (R)Evolution Guide

blog article

Creating unforgettable retail experiences that delight consumers requires a blend of ...

Why Customer Experience is Your Greatest Competitive Edge

Omni-channel marketing

blog article

Customer experience is the foundation of brand loyalty and omnichannel success. Learn how to ...

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